MDO Impact Assessment

The Museum of London Regional Programmes Department commissioned Emma in early 2012 to evaluate the impact of the Museum Development Officer network in the capital. This commission followed on from two previous impact assessments that Emma had delivered in 2009 and 2010 for the museum development team, then managed by Renaissance London and MLA London.


The network of Museum Development Officers works with small independent and local authority museum services in London to improve their services, supporting collections care, Accreditation applications, training, networking and fundraising.  Emma's research dentified the impact of this support on London's museums and made recommendations for how MLA London could develop the network in future. In each year the research was conducted via an electronic survey which gathered qualitative and quantitative data about the network's effectiveness across a range of impact areas.


We were delighted to have been recommissioned to deliver this research not once but twice, particularly at a time when uncertainties over funding and future policy direction make an understanding of the impact and effectiveness of museum support services vitally important.


The 2009 and 2010 reports are available via the Museum of London website.

Evaluation and Consultation

Evaluation is a key tool to help you understanding the impact of what you do and improve your service to users.  Emma King Consultancy conducts all kinds of user research, from small scale research projects to ongoing impact assessments handling qualitative and quantitative data.

We can help you to:

  • Understand what evaluation can do for you
  • Plan an effective evaluation strategy for your project or programme
  • Devise a practical evaluation framework to work from
  • Design and deliver qualitative and quantitative data collection methods including evaluation forms, face to face and telephone interviews, online surveys, focus groups and visitor observation
  • Analyse and write up findings and recommendations in a clear, practical and useable way